You'll end up with: Answer common customer DMs automatically and draft the rest in seconds
Most customer messages are the same ten questions. Write the answers once, let your messaging app send them, and use an AI assistant that knows your business for everything else. You always stay in control of what gets sent.
Monthly, for the whole setup. Most people can start on the free tiers.
A project that knows your prices, hours and policies, and drafts replies in your voice.
A good alternative if you already use it: use Custom GPTs or Projects the same way.
Optional: saves new enquiries to a sheet so nobody gets forgotten.
We're still checking the prices and steps in this setup. Confirm on each tool's official site before you pay.
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Scroll through your last month of messages and note every question you've answered more than twice: prices, delivery, opening hours, sizes, returns, location. Write your best answer next to each one.
Check it worked: You have a document with at least 10 question-and-answer pairs.
In Claude, create a Project called "Customer replies". Upload your Q&A document and a price list, then paste the instructions below into the project's instructions box.
You help me reply to customer messages for my business. Use only the facts in the project files; if something isn't there, say "I'll check and get back to you" instead of guessing. Reply in the customer's language (Arabic or English). Keep replies short, friendly and clear, like a helpful shop owner. Never promise discounts, refunds or delivery dates that aren't in the files.
Check it worked: Ask the project "How much is delivery?" and it answers with your real price.
Ask the project to polish your answers into short replies you can save in your messaging app.
Rewrite each answer in my Q&A file as a ready-to-send reply of at most 3 short sentences. Give each one a one-word shortcut name (like "delivery" or "hours"). Make an English and an Arabic version of each.
Check it worked: Each reply is short enough to read on a phone without scrolling.
In WhatsApp Business, open Settings → Business tools → Quick replies and add each reply with its shortcut. For Instagram and Facebook, add them as saved replies in Meta Business Suite (Inbox). Typing / and the shortcut then inserts the reply.
Check it worked: Typing / and a shortcut in a chat inserts the full reply.
Set a greeting message (first message from a new customer) and an away message (outside your hours) in WhatsApp Business. In Meta Business Suite, set up instant replies and automated answers to frequently asked questions for Instagram and Messenger. These are sent automatically, without AI, so they never make things up.
Check it worked: Message your business from another phone: the greeting arrives within seconds.
For anything your saved replies don't cover, paste the customer's message into your Claude project with the prompt below, read the draft, fix anything that's off, and send it yourself.
A customer sent this message. Draft my reply using only the project files. If you're missing information, tell me what to check before I reply. Customer: [paste message]
Check it worked: The draft only uses facts from your files, or tells you what's missing.
Add 3–5 real replies you've sent before to the project files and add to the instructions: "Match the tone of my example replies."
Replace the price list in the project files whenever prices change, and update the matching quick replies.
They're only in the WhatsApp Business app, not regular WhatsApp. You can move your number to the Business app without losing chats; back up first.
Prices change often and can differ by country. Always check the official site before you pay.
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