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Voice agents

AI you talk to: how speech in and out works, and where voice agents make sense.

For people exploring voice assistants for themselves or their customers. Outline only for now.

What this track covers

01Speech in and out
Coming soon
The building blocks.
- Speech to text
- Text to speech
- Latency
02Designing a voice flow
Coming soon
Conversations that work out loud.
- Turn-taking
- Handling mistakes
- Hand-off to a person
03Phone and customer service
Coming soon
Where voice agents are used.
- Use cases
- Testing with real calls
- Measuring quality
04Consent and disclosure
Coming soon
Being upfront with callers.
- Telling people it's AI
- Recording consent
- Local rules